We want you to love your Mistly. If something isn't right, we'll make it right.
30-day returns
You can request a return within 30 days of receiving your order. Items must be unused, clean and in their original packaging.
Damaged, defective or wrong item
If your item arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a free replacement or a full refund — no need to send the item back unless we ask.
Package never arrived
If your order hasn't arrived within 30 days of shipping, contact us and we'll reship it or refund you in full.
How to start a return
Email josuerubioo08@icloud.com with your order number and the reason for the return. We'll reply with instructions. Please don't send items back without contacting us first.
Return shipping
For change-of-mind returns, the customer covers return shipping costs. For damaged, defective or incorrect items, you won't pay anything.
Refunds
Once your return is approved (and received, when applicable), we'll refund your original payment method within 5–10 business days. Original shipping charges are non-refundable for change-of-mind returns.
Exceptions
Items that have been used, are dirty, or are missing parts may not be eligible for a change-of-mind return.